FAQ On Fiber Construction

Recently Surf Broadband Solutions has been making great strides in expanding our fiber footprint all across the Midwest. While costly and time consuming, fiber internet offers the best possible internet solution for residential and commercial interests. Fiber installation involves several steps in the construction process that you may want to know more about. Here are a few frequently asked questions we get regarding fiber construction:

Does Surf Broadband Solutions have a right to be on my property?

In places where fiber is being constructed, Surf Broadband Solutions will always have an easement and legal right-of-way to be on private property that is granted in advance by the local government for the specific purpose of carrying out the construction of fiber. Because of this, we ask property owners to do their best to work with us in letting us know of any underground hazards we may need to know about, and to let us know of any other concerns immediately so that they may be addressed accordingly.

I have a sprinkler system, dog fence, sump pump, or other underground items. What do I need to do to make sure these are not affected by construction?

It is essential that you notify us of these items in advance so that we can take steps to avoid them. They can be marked with either landscaping flags, or landscape-safe paint. Below is a list of what colored flags correspond to what hazards. You may also report them at sales@surfbroadband.com, or call us at 888-274-6381.

Will Surf Broadband restore the area in which they performed the construction?

Our crews will make every effort to minimize the impact to property. Once construction has concluded, and weather permitting, Surf Broadband will take efforts to restore lawns in places where digging has occurred.

Does this service require any additional equipment to be installed on my property?

Yes, we will need to install a small box outside your building known as a network interface device that will bridge the final connection between your router and indoor equipment, and our fiber network outside. It will look very similar to the two that are pictured here, although most locations will only require one NID to be installed

What construction method will Surf Broadband use to install fiber cable underground?

We use a method called directional boring that uses a large machine to drill a small hole to our planned depth, usually several feet underground, and then horizontally along our desired fiber path with minimal above-ground disruption.

How will this service affect my home’s property value?

According to a study done by the Fiber-to-the-Home Council, the availability of high speed fiber to a home can increase its value by as much as $5,400 due to the long list of benefits provided by high-speed internet. The cutting edge nature of the technology also ensures that it is future proofed for the next several decades

Can I pre-sign up for service?

You may, and you may possibly even qualify for a pre-install promotion. Just go to iwantfiber.today, or call us at 888-274-6381

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