DIGITAL PHONE

SUPPORT

FAQs

FAQs

I noticed I have E911 service, what do I need to know about it?


  1. Your phone service is dependent on your internet connection. If you have any type of Internet or power outage E911 will not be functional.

  2. If you were to ever move then you would need to update your address with Surf Air Wireless.




How long does the number porting process take?


  1. It takes approximately 10 business days from the time Surf Air Wireless receives all the signed paper work. Surf Air Wireless will also need a copy of your most recent phone bill.




What does the stutter dial tone mean?


If you pick up your handset and hear a stuttered dial tone before the actual dial tone, you have new voicemail messages.




How do I change my voicemail greeting?


  1. Once you have logged into your voicemail you will be given different menu options. You will want to choose 0 for mailbox options.

  2. Next you will want to follow the voice prompts.




I prefer to use an answering machine over Surf Air Wireless voicemail, how do I do that?


Simply call Surf Air Wireless and we can disable voicemail on your account.




Can I use my alarm system with Surf Air Wireless?


  1. There are various types of alarm systems available to consumers. Some types will work with Surf Air Wireless service while others will not.

  2. Please contact our support team to find out if your security system is compatible.





Digital Phone Support

FAQs

I noticed I have E911 service, what do I need to know about it?


  1. Your phone service is dependent on your internet connection. If you have any type of Internet or power outage E911 will not be functional.

  2. If you were to ever move then you would need to update your address with Surf Air Wireless.




How long does the number porting process take?


  1. It takes approximately 10 business days from the time Surf Air Wireless receives all the signed paper work. Surf Air Wireless will also need a copy of your most recent phone bill.




What does the stutter dial tone mean?


If you pick up your handset and hear a stuttered dial tone before the actual dial tone, you have new voicemail messages.




How do I change my voicemail greeting?


  1. Once you have logged into your voicemail you will be given different menu options. You will want to choose 0 for mailbox options.

  2. Next you will want to follow the voice prompts.




I prefer to use an answering machine over Surf Air Wireless voicemail, how do I do that?


Simply call Surf Air Wireless and we can disable voicemail on your account.




Can I use my alarm system with Surf Air Wireless?


  1. There are various types of alarm systems available to consumers. Some types will work with Surf Air Wireless service while others will not.

  2. Please contact our support team to find out if your security system is compatible.





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