DIGITAL PHONE

SUPPORT

FAQs

FAQs

I noticed I have E911 service, what do I need to know about it?


  1. Your phone service is dependent on your internet connection. If you have any type of Internet or power outage E911 will not be functional.

  2. If you were to ever move then you would need to update your address with Surf Air Wireless.




How long does the number porting process take?


  1. It takes approximately 10 business days from the time Surf Air Wireless receives all the signed paper work. Surf Air Wireless will also need a copy of your most recent phone bill.




What does the stutter dial tone mean?


If you pick up your handset and hear a stuttered dial tone before the actual dial tone, you have new voicemail messages.




How do I change my voicemail greeting?


  1. Once you have logged into your voicemail you will be given different menu options. You will want to choose 0 for mailbox options.

  2. Next you will want to follow the voice prompts.




I prefer to use an answering machine over Surf Air Wireless voicemail, how do I do that?


Simply call Surf Air Wireless and we can disable voicemail on your account.




Can I use my alarm system with Surf Air Wireless?


  1. There are various types of alarm systems available to consumers. Some types will work with Surf Air Wireless service while others will not.

  2. Please contact our support team to find out if your security system is compatible.





Digital Phone Support

FAQs

How do I access my voicemail?


With Surf Broadband Solutions voicemail you can have access to your voicemail in 3 different fashions:

Check your voicemail from any phone

- Dial your full 10 digit phone number

- When the voicemail greeting plays press *

- You will then be prompted for your pin

.

Check your voicemail from your Surf Broadband Solutions Web Portal

- Go to Surf Broadband Solutions Web Portal

- Put in your username and password

- Click on the VoiceMail tab

- Click play on the message you wish to hear

Get voicemail emailed to your email address - Go to Surf Broadband Solutions Web Portal - Put in your username and password - Click on the VoiceMail tab - Click Voicemail Settings on the left hand side - Put a check mark in the box next to Notify me by email when new messages arrive - Put your email address in appropriate box, please note you can only put in 1 email address - If you would like to receive the message as an attachment in your email then put a check mark in the box next to Send the message as an attachment to the email - Once you are finished click the Save button at the bottom




How do I change my voicemail greeting?


  1. Once you have logged into your voicemail you will be given different menu options. You will want to choose 0 for mailbox options.

  2. Next you will want to follow the voice prompts.




Can I use my alarm system with Surf Broadband Solutions?


  1. There are various types of alarm systems available to consumers. Some types will work with Surf Broadband Solutions service while others will not.




Is it possible to turn Call Waiting on or off?


Call waiting is a feature that is turned on by default, but you can turn it off on a per call basis.

How to turn off call waiting before you place your current call
- Pick up your handset and dial *70
- Next you will dial the phone number you wish to call
- Once you hang up call waiting is automatically turned back on




How do I use Call Forwarding?


Surf Broadband Solutions Phone Service offers 2 methods for call forwarding.

How to forward calls using the Surf Broadband Solutions Web Portal

Go to Surf Broadband Solutions Web Portal

- Put in your username and password

- Go to the Call Mgt. tab

- In the box next to Forward All Calls To: type in the 10 digit number you would want your calls forwarded to

- Click the Save button

- To disable call forwarding you would need to delete the number from the box

- Click the Save button

How to forward calls using your handset

- Pick up your handset and dial *72 - Enter the 10 digit phone number you want to forward calls to - Press # - Hang up the handset - To turn off call forwarding, just dial *73 from your handset




How do I use Caller ID block?


Caller ID Block is an easy to use service.

How to use Caller ID block
- Pick up your handset and dial *67
- Next you will dial the phone number you wish to call
- Once you hang up call id block is automatically turned off




What are all the *key functions?


  • *69 Call Return Activate

  • *66 Call Back Activate

  • *86 Call Back Deactivate

  • *72 Call Forward All Activate

  • *73 Call Forward All Deactivate

  • *90 Call Forward Busy Activate

  • *91 Call Forward Busy Deactivate

  • *92 Call Forward No Answer Activate

  • *93 Call Forward No Answer Deactivate

  • *63 Call Forward Last Activate

  • *83 Call Forward Last Deactivate

  • *60 Block Last Activate

  • *80 Block Last Deactivate

  • *64 Accept Last Activate

  • *84 Accept Last Deactivate

  • *56 Call Waiting Activate

  • *57 Call Waiting Deactivate

  • *71 Call Waiting Per Call Activate

  • *70 Call Waiting Per Call Deactivate

  • *67 Block Caller ID Activate

  • *68 Block Caller ID Deactivate

  • *81 Block Caller ID Per Call Activate

  • *82 Block Caller ID Per Call Deactivate

  • *78 Do Not Disturb (DND) Activate

  • *79 DND Deactivate

  • *65 CID Activate

  • *85 CID Deactivate

  • *25 Call Waiting Caller ID Activate

  • *45 Call Waiting Caller ID Deactivate

  • *26 Dist Ring Activate

  • *46 Dist Ring Deactivate

  • *74 Speed Dial

  • *98 Blind Transfer

  • *99 Modem Line Toggle




Is it possible to put my phones on DND (Do Not Disturb) and have calls go straight to voicemail?


Yes, Surf Broadband Solutions' Digital Phone Service offers a DND feature.

How to turn DND on and off with your handset

- To turn on DND pick up your handset and dial *78 then hang up

- To turn off DND pick up your handset and dial *79 then hang up

How to turn DND on and off through the Surf Broadband Solutions WebPortal

- Go to Surf Broadband Solutions Web Portal
- Put in your username and password
- Go to the Call Mgt. tab
- Place a check mark in the box to turn on DND or remove the check mark to turn off DND
- Click the Save button





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